Speech
Analytics Executive Introduction
Brief Background
Speech analytic technology was developed by the American and British defence
industries and then deployed into the commercial arena by software
companies following 2 approaches, 1. Speech to Text and 2. Phonetics.
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The Technology
Speech Analytics interrogates
the content of conversations to enable you to categorise your customer
communications according to your company’s specific challenges and
objectives. By using dynamic search routines and iterative analysis you
can quickly categorise calls into those that do not meet the needs of
the business from those that meet or exceed best practice.
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Why You Should Use Speech Analytics
The principal reason that you should use Speech
Analytics in your business is that it will enable you to, analyse and act upon 100% of
customer communications. Expose and resolve broken procedures, identify
and exploit winning strategies and replace tactical sampling with
genuine strategic oversight.
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Budget Considerations
Deployment of the technology currently has a
capital cost of circa £250k+ per annum, plus recruitment of trained
staff to maintain and operate the platform. Our consultancy service
enables you to engage the full capability of the technology using
experienced industry experts. At a cost of between £7,500 and £15,000
per engagement. Conclusion
Use Speech Analytics'
proven consultative approach to resolve one-off business issues, as a
rolling engagement in support of your business or as proof of concept
ahead of capital investment.
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If you would like more information about how using
speech analytics could transform your business please
contact us |
